Document & Process Coordinator
Dubai, United Arab Emirates
Full timeOn-site
Job description
Division: Quality Management
Reporting To: Claim & Quality Manager
Reporting To: Claim & Quality Manager
We are looking for a detail-oriented and organised Document & Process Coordinator to join our Quality Management team. The successful candidate will be responsible for managing company documentation, maintaining process standards, and supporting continuous improvement initiatives across the organisation.
Key Responsibilities
- Manage and maintain company documents, ensuring proper document control, version tracking, and revision history.
- Draft, review, and update SOPs, work instructions, policies, and procedures.
- Ensure documentation complies with applicable ISO standards and Quality Management System (QMS) requirements.
- Develop and maintain process maps, flowcharts, and workflows.
- Identify process gaps and support continuous improvement and process standardisation initiatives.
- Review documents for accuracy, completeness, and compliance before approval.
- Coordinate with department heads for document updates, reviews, and approvals.
- Monitor pending document approvals and ensure timely closure.
- Maintain proper document storage, distribution, and archiving.
- Support internal audits and ensure documentation is readily available for audit purposes.
- Track corrective actions related to documentation and process gaps.
- Assist management with reports, presentations, and other operational documentation.
Qualifications & Skills
- Bachelor's degree in Business Administration, Quality Management, or a related field.
- 2–5 years of experience in documentation, process coordination, or quality management roles.
- Good understanding of document control procedures and Quality Management Systems (QMS).
- Proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint.
- Experience with process mapping tools such as MS Visio or Lucidchart.
- Strong attention to detail and organisational skills.
- Good communication, coordination, and follow-up abilities.